5 Tips for Hiring the Best Property Manager for Your Apartment Community
By: James Elliott 06/18/2015
Whether you’re looking for a leasing agent or a property manager, there are essential qualities that should be on your checklist. Of course, you’ll want an organized, friendly individual managing your property, but there are other traits that should be considered. Here’s the ultimate checklist of things to consider when hiring a property manager for your community.
How do they handle rent and eviction issues? Hopefully all of your tenants will be compliant and pay their rent on time each month. However, you must prepare for the possible situation that someone may not. In this scenario, you’ll be thankful to have a property manager who is professional and knows how to handle the issue.
How are maintenance issues handled? Regardless of how big or small the property, your community is going to need maintenance staff. Your residents will look to their property manager for assistance when anything goes wrong in their unit, whether it be lack of hot water, a leaking sink, or a broken appliance. You’ll want to be sure this person is in constant communication with the maintenance staff, so that the issue can be resolved sooner rather than later. At a community like Ultris, maintenance staff are on call 24/7, and requests can even be submitted online by residents. In any case, you’ll want staff that can handle these issues!
Are they friendly and welcoming? Do they interact with residents? Have you ever walked into a store and not received a welcome? This is an immediate red flag for shoppers. Well, the same applies when a customer walks into a leasing office. No matter their age, they they should immediately be greeted and treated as though they have every intention of renting your most desirable unit. The best way to gauge this when hiring a new property manager is to see how they act when walking into your office for an interview. Do they say hi to everyone in the office, or just say they are there for an interview?
Do they keep the leasing office, model units, grounds, etc. in tip top shape? When a potential customer comes to the leasing office, they should always be offered the option of viewing a model unit. That being said, you’ll want to be sure that the property manager is keeping every available model unit in the best possible condition. The last thing that a customer wants to see is garbage or dust accumulating in what could be their next home. Having a property manager that makes sure daily checks are made is key!
Do they have experience managing other properties of similar size? What do people love more than experience? Would you trust a doctor who hadn’t gone to medical school to perform a procedure on you? Didn’t think so. Similarly, you wouldn’t hire a property manager who has had zero experience managing a large number of units. Keep this in mind when thinking about your next property manager!
Do you have a list of applicants sitting on your desk or in your inbox, but are unsure of what to look for? Next time you’re in need of a new hire, keep this checklist handy, I hope it helps!